Last updated: 07 March 2026
Eight Fix Services (000359977-X), trading as 8fix.my ("we", "us", "our"), is committed to protecting and respecting your privacy in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its subsequent amendments and regulations.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our phone and computer repair services, visit our website, or interact with us in any capacity.
By engaging our services or providing us with your personal data, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.
In accordance with the PDPA, "personal data" means any information that relates directly or indirectly to a data subject who is identified or identifiable from that information. We may collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Information | Full name, identification card (IC) number or passport number (where required) |
| Contact Information | Phone number, email address, residential or business address |
| Device Information | Device make, model, serial number, IMEI number, passcode (if provided for repair purposes), description of issues |
| Transaction Information | Payment method, payment amount, deposit details, invoice records, credit/debit card details (processed securely via payment gateway) |
| Communication Records | WhatsApp messages, phone call records, emails, and any correspondence with us |
| Booking Information | Appointment date and time, service type requested, walk-in records |
When you visit our website, we may automatically collect:
We do not intentionally collect sensitive personal data as defined under the PDPA (such as data relating to health, political opinions, religious beliefs, or criminal offences). If such data is inadvertently collected (for example, if present on a device submitted for repair), we will not process it and will delete it as soon as practicable.
In accordance with Section 6 of the PDPA, we process your personal data for the following purposes:
You may opt out of receiving marketing communications at any time by contacting us at eightfix@icloud.com or by following the unsubscribe instructions in any marketing message you receive.
In accordance with Section 6 of the PDPA, your consent is required for the processing of your personal data. By providing your personal data to us, you consent to the processing described in this Privacy Policy.
Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time by contacting us. However, please note that:
In accordance with Section 8 of the PDPA, we may disclose your personal data to the following categories of third parties:
We do not sell, rent, or trade your personal data to any third party for their independent marketing purposes.
In accordance with Section 9 of the PDPA, we take practical steps to protect your personal data from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration, or destruction. Our security measures include:
While we take all reasonable measures to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.
In accordance with Section 10 of the PDPA, we will not retain your personal data longer than is necessary for the fulfilment of the purposes for which it was collected. Our retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Service and repair records | 7 years from the date of service (for tax and legal compliance) |
| Financial and payment records | 7 years (as required by Malaysian tax regulations) |
| Warranty records | Duration of warranty period plus 1 year |
| Customer contact information | 3 years from last interaction, unless consent is withdrawn earlier |
| Marketing and communication preferences | Until consent is withdrawn |
| Website analytics data | 26 months (Google Analytics default) |
Upon expiry of the retention period, personal data will be securely destroyed or anonymised.
Under the PDPA, you have the following rights in relation to your personal data:
You have the right to request access to your personal data held by us. We will respond to your request within 21 days from the date of receipt. A nominal administrative fee may apply.
You have the right to request correction of any personal data that is inaccurate, incomplete, misleading, or not up to date. We will process your correction request within 21 days.
You may withdraw your consent for the processing of your personal data at any time by submitting a written request to us. Please note that withdrawal of consent may affect our ability to provide services to you.
You have the right to request us to stop processing your personal data for direct marketing purposes. Upon receiving such a request, we will cease processing within a reasonable period.
To exercise any of the above rights, please contact us at:
We may request proof of identity before processing your request to prevent unauthorised access to your personal data.
Our website uses cookies and similar tracking technologies, including Google Analytics, to collect information about your browsing activity. Cookies are small text files placed on your device that help us analyse website traffic, customise content, and improve your browsing experience.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Necessary for the basic functionality of our website |
| Analytics Cookies (Google Analytics) | To understand how visitors interact with our website, track page views, and measure site performance |
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information about cookies, visit www.allaboutcookies.org.
In accordance with Section 129 of the PDPA, we will not transfer your personal data to any place outside Malaysia unless such place ensures an adequate level of data protection comparable to the PDPA, or unless you have given your consent to the transfer.
Where data transfer outside Malaysia is necessary (e.g., for cloud-based services or international payment processing), we will ensure that appropriate safeguards are in place to protect your personal data.
We recognise that your device may contain sensitive personal data, photos, messages, and other private information. We are committed to the following:
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If a minor's device is submitted for repair, the parent or legal guardian must provide consent and act as the point of contact for all communications.
We reserve the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations. The updated policy will be posted on our website with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
If you believe that your personal data has been mishandled or that we have not complied with the PDPA, you may:
Department of Personal Data Protection
Level 6, Kompleks Kementerian Komunikasi dan Multimedia
Lot 4G9, Persiaran Perdana, Presint 4
62100 Putrajaya, Malaysia.
Phone: 03-8000 8000
Website: www.pdp.gov.my
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Eight Fix Services (000359977-X)
F-04, Bizbox Nilai,
Jalan Besar Nilai, Pekan Nilai,
71800 Nilai, Negeri Sembilan Darul Khusus,
Malaysia.
Phone: 06 797 1224
WhatsApp: 010 817 4881
Email: eightfix@icloud.com