Terms of Service

1. Introduction

Welcome to Eight Fix Services (000359977-X), trading as 8fix.my ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our phone and computer repair services, including but not limited to walk-in repairs, appointment-based repairs, spare part replacements, diagnostic services, and all related services provided at our premises or through our platform.

By engaging our services, whether through booking an appointment, walking in, or submitting a device for repair, you ("Customer", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

2. Services Overview

We provide repair and maintenance services for mobile phones, computers, tablets, smartwatches, and other electronic devices. Our services include but are not limited to:

• Screen and display replacement
• Battery replacement
• Motherboard and component-level repair
• Software troubleshooting and restoration
• Water damage treatment and repair
• Charging port and connector repair
• Camera and speaker repair
• Data recovery (subject to feasibility)
• Spare part ordering and installation

3. Service Process

3.1 Appointments and Walk-ins

We accept both appointment-based and walk-in customers. Appointment slots are subject to availability and may be rescheduled by us if necessary due to unforeseen circumstances. Walk-in customers will be served on a first-come, first-served basis, and waiting times may vary depending on workload.

3.2 Device Inspection and Quotation

Upon receiving your device, our technicians will conduct an initial diagnostic inspection. A quotation will be provided based on the visible and identifiable issues at the time of inspection. You acknowledge and agree that:

• The initial quotation is an estimate based on the apparent condition of the device at the time of assessment.
• Additional issues may be discovered during the repair process that were not visible or detectable during the initial inspection, including but not limited to hidden internal damage, corroded components, micro-fractures, water damage traces, or degraded circuitry.
• If additional issues are found, we will notify you and provide a revised quotation. The revised quotation must be approved by you before we proceed with additional repairs.
• We reserve the right to decline a repair if, upon further inspection, the device is deemed beyond economical repair.

3.3 Repair Duration

Repair times vary depending on the nature and complexity of the repair:

• On-the-spot repairs: Simple repairs such as screen replacements or battery swaps may be completed within the same day, subject to parts availability.
• Multi-day repairs: Complex repairs including motherboard-level work, water damage treatment, or repairs requiring specialist diagnosis may take several working days.
• Spare part ordering: If spare parts need to be ordered from suppliers, the repair timeline will be extended accordingly. We will provide an estimated timeline, but delays caused by suppliers, shipping, customs, or other factors beyond our control are not our responsibility.

Estimated completion times are provided in good faith and are not guaranteed. We shall not be held liable for any losses, damages, or inconvenience arising from delays in repair completion.

4. Pre-existing Conditions and Device Assessment

4.1 Device Condition Upon Receipt

We will document the condition of your device upon receipt to the best of our ability, including visible physical damage, known functional issues, and any information you provide. However, you acknowledge that:

• Internal components are not visible during the initial external inspection, and pre-existing internal damage (including but not limited to corroded circuits, swollen batteries, cracked solder joints, liquid damage residue, micro-fractures on flex cables, and degraded components) may only become apparent once the device is opened and inspected in detail.
• We are not responsible for any pre-existing conditions, defects, or damage that existed before the device was submitted to us, whether known or unknown to you.
• If a device has been previously repaired or modified by a third party (including use of non-original parts), this may affect the repair process, outcome, and warranty. We shall not be liable for complications arising from prior third-party repairs or modifications.

4.2 Disclaimer of Responsibility for Pre-existing Damage

You acknowledge and agree that we shall not be held responsible or liable for any damage, defects, or malfunction that existed prior to the device being submitted for repair. This includes but is not limited to:

• Hidden cracks, fractures, or damage to internal components not visible during external inspection.
• Water or liquid damage traces that may not be immediately apparent.
• Battery swelling, degradation, or other battery-related issues that become apparent only after the device is opened.
• Software corruption, data loss, or operating system issues that were present before submission.
• Damage caused by previous repair attempts by the customer or third parties.
• Wear and tear of components due to age, usage, or environmental factors.

4.3 Risk of Further Damage During Repair

You acknowledge that in certain cases, the repair process itself may carry inherent risks, particularly for devices that are already damaged, aged, or fragile. These risks include but are not limited to:

• Ribbon cables or flex connectors that are brittle due to age or corrosion may break during disassembly.
• Screens on devices with severe frame damage may crack during removal.
• Components weakened by prior water damage may fail during or after repair.
• Existing micro-fractures on glass or circuit boards may propagate during handling.

While our technicians exercise utmost care and professionalism, we cannot guarantee that further damage will not occur to already compromised devices. We shall not be liable for such consequential damage.

5. Spare Parts

5.1 Sourcing and Quality

We source spare parts from reputable suppliers. However, you acknowledge that:

• Unless explicitly stated otherwise, spare parts used may be original (OEM), aftermarket, or refurbished parts.
• We do not manufacture spare parts, and while we inspect parts upon receipt, latent defects in spare parts may occasionally occur.
• If a spare part is found to be defective after installation, we will replace it at no additional charge subject to our warranty terms. However, we shall not be liable for any consequential damages arising from a defective spare part.

5.2 Part Ordering and Delays

If a required spare part needs to be ordered:

• We will inform you of the estimated arrival time and any associated costs.
• Delays in spare part delivery caused by suppliers, logistics, customs clearance, or any other factor beyond our control shall not be our responsibility.
• If you wish to cancel the repair after a spare part has been ordered, you may be liable for the cost of the spare part and any non-refundable shipping charges already incurred.

6. Pricing, Deposits, and Payment

6.1 Quotation and Pricing

All prices quoted are in Malaysian Ringgit (MYR). Prices are subject to change based on:

• Additional issues discovered during the repair process.
• Changes in spare part pricing from suppliers.
• Customer requests for changes in scope of repair.

We will seek your approval before proceeding with any work that would result in a price higher than the original quotation.

6.2 Deposits

We may require a deposit before commencing repair work, particularly for repairs that require ordering spare parts. You acknowledge that:

• Deposits are non-refundable once spare parts have been ordered or work has commenced, unless otherwise agreed in writing.
• The deposit amount will be deducted from the final invoice.
• If you cancel the repair after a deposit has been paid and parts have been ordered, the deposit will be used to offset the cost of parts and any work already completed.

6.3 Payment Methods

We accept the following payment methods:

• Cash
• Credit / Debit Card
• E-Wallet (Touch 'n Go eWallet, GrabPay, Boost, and other supported platforms)
• Online Bank Transfer

6.4 Payment Obligation

By approving a quotation and authorising us to proceed with the repair, you agree to pay the agreed cost in full upon completion of the repair. If you refuse or fail to pay the agreed amount:

• We reserve the right to retain possession of your device until full payment is received (lien rights).
• If payment is not received within 30 days of the completion notification, we reserve the right to dispose of or sell the device to recover the costs incurred, after providing reasonable written notice.
• Any outstanding amounts may be subject to collection proceedings, and you shall be responsible for all costs associated with such proceedings, including legal fees.

7. Refund and Return Policy

This section applies to all payment methods including credit card, debit card, e-wallet, and cash transactions.

7.1 Refund Eligibility

Refunds may be issued under the following circumstances:

• The repair was not carried out as agreed, and the issue remains unresolved despite a reasonable number of attempts to rectify it.
• A defective spare part was installed, and we are unable to source a replacement within a reasonable timeframe.

7.2 Non-refundable Items

The following are strictly non-refundable:

• Service and diagnostic fees for work already performed.
• Spare parts that have been ordered, customised, or installed (unless defective).
• Labour charges for completed work.
• Deposits where spare parts have already been procured or work has commenced.

7.3 Refund for Credit Card and E-Wallet Payments

For payments made via credit card, debit card, or e-wallet:

• Eligible refunds will be processed back to the original payment method within 14 working days from the date the refund is approved.
• The refund amount will be limited to the amount paid, less any non-refundable service charges, parts costs, and labour already performed.
• We are not responsible for delays in refund processing caused by your card issuer, bank, or e-wallet provider.
• Chargebacks initiated without first contacting us to resolve the issue may result in the dispute being contested, and you may be responsible for any associated fees.

7.4 Return of Device

If you choose not to proceed with a repair after the device has been inspected:

• A diagnostic fee may apply for the inspection work already conducted.
• The device will be reassembled to the extent possible and returned to you in the condition it was received, subject to any disassembly already performed for diagnostic purposes.

7.5 Dispute Resolution

If you have any concerns regarding your repair or charges, please contact us directly at eightfix@icloud.com or 06 797 1224. We are committed to resolving disputes fairly and promptly. If a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts of Malaysia.

8. Warranty

8.1 Repair Warranty

We provide a limited warranty on our repairs as follows:

• The warranty period and coverage will be specified on your repair receipt or invoice at the time of service completion.
• The warranty covers the specific repair performed and the specific part(s) replaced, not the entire device.

8.2 Warranty Exclusions

The warranty shall be void if:

• The device has been tampered with, opened, or repaired by any party other than 8fix.my after our repair.
• Damage is caused by accident, misuse, neglect, liquid exposure, drops, or any external factors after the repair.
• The device has been subjected to unauthorised software modifications (jailbreaking, rooting, etc.).
• Physical damage to the repaired component occurs after the repair (e.g., a replaced screen that is subsequently cracked by the customer).
• Normal wear and tear of parts.
• The original repair receipt or proof of service cannot be provided.

8.3 Warranty Claims

To make a warranty claim, you must:

• Present the device at our premises within the warranty period.
• Provide the original repair receipt or invoice.
• Allow our technicians to inspect the device to determine if the issue falls within warranty coverage.

If the issue is covered under warranty, we will repair or replace the defective part at no additional charge. If the issue is determined to be outside the scope of the warranty, standard repair charges will apply.

9. Device Collection

Upon completion of the repair, you will be notified via phone call, SMS, WhatsApp, or other agreed communication method. You must collect your device within 30 days from the date of the completion notification.

• Devices not collected within 30 days will incur a storage fee of RM5 per day after the initial 30-day period.
• Devices not collected within 90 days from the completion notification, and for which full payment has not been made, shall be deemed abandoned. We reserve the right to dispose of, recycle, or sell the abandoned device to recover outstanding costs, after providing reasonable written notice to the last known contact details provided by you.

10. Data and Privacy

We respect the privacy of your personal data stored on your device. However:

• We strongly recommend that you back up all data before submitting your device for repair. We shall not be held liable for any data loss, corruption, or deletion that may occur during the repair process.
• Our technicians may need to access certain functions of your device for diagnostic and testing purposes. By submitting your device, you consent to such access to the extent necessary for the repair.
• We will not access, copy, share, or disclose your personal files, photos, messages, or any other personal data unless required for the specific repair or with your explicit consent.
• For full details on how we handle your personal information, please refer to our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability arising from or in connection with any repair service shall not exceed the total amount paid by you for that specific repair service.
• We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, business interruption, or any other commercial damages or losses.
• We shall not be liable for any damages arising from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, supply chain disruptions, government actions, or force majeure events.

12. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate and complete information about the issues with your device.
• Disclosing any known pre-existing damage, prior repairs, or modifications to the device.
• Backing up all data on your device before submitting it for repair.
• Removing any SIM cards, memory cards, cases, screen protectors, or accessories unless they are relevant to the repair.
• Disabling any device locks, passwords, or activation locks (such as Find My iPhone or Google FRP) where necessary for the repair, or providing access credentials.
• Collecting your device promptly upon completion notification.
• Making full payment upon completion of the repair as agreed.

13. Intellectual Property

All content on our website and marketing materials, including logos, text, images, and design, are the intellectual property of Eight Fix Services and are protected under applicable intellectual property laws. You may not reproduce, distribute, or use any of our intellectual property without prior written consent.

14. Amendments

We reserve the right to amend, update, or modify these Terms at any time without prior notice. The most current version will always be available on our website. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: